Here at Empowerella, Please note all items are tried, tested and certified by an approved Electrician to the highest standard. In the event of returning an item please follow the below terms; 

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• A refund does not apply if any items have been incorrectly fitted.

• It is the purchasers responsibility to ensure all items purchased from Empowerella have been correctly installed by an approved Electrician or a competent person and in accordance with the instructions supplied. 

• Full refund is only applicable on items returned within 14 days of purchase in their original unopened box and returned to us with no writing or labels attached. 

• All items purchased from Empowerella carry a 1 year warranty from purchase date. If your item fails in this time we will organise a courier to collect the item. Upon receiving this our team of electrical engineers will examine and test for any faults. If any faults are present they will be rectified and sent back within a 21 day period. If no fault is present the purchaser will be liable for all return postage of a fee of £50 for labour and testing fees.