Shipping Policy

Overview

Our shipping policy outlines the procedures and guidelines for delivering products from our store to our customers.

Order Processing

• Orders are processed and shipped within 1-3 business days after payment confirmation.

• We strive to ship all orders within the specified timeframe, but please allow additional time for processing during peak holiday seasons or unforeseen circumstances.

Shipping Rates and Delivery Estimates​

• We offer a standard shipping option. 

• Estimated delivery times are as follows:

• Standard shipping: £8.99 3-7 business days
• Free delivery for orders over £500

• We use DPD to deliver our products.

Tracking Information

• Once your order ships, you will receive an email with tracking information.

• You can use this tracking information to monitor the status of your package.

Delivery Issues

• If there are any issues with delivery, please contact us at info@empowerella.co.uk

• We will work with the shipping carrier to resolve the issue and ensure timely delivery.

Damaged or Lost Packages

• If your package is damaged or lost during shipping, please contact us immediately.

• We will work with the shipping carrier to resolve any issues. 

International Shipping

• We do not ship Internationally. UK ONLY. 

Returns and Refunds

• If you are not satisfied with your product, please see our Terms and Conditions

• And email us at info@empowerella.co.uk where we will be able to rectify any issues you may have. 

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